Our specialist LMS audits improve and extend the life of Learning Management Systems and other learning-based products and ensures that you technology doesn't hold back your growth.
When customers are complaining of a sluggish, buggy and frustrating LMS, making fast improvements is essential to limit complaints, cancellations and the impact on course completions. And if constant battles with your tech are becoming too much for your team to handle, you might be considering handing tech duties over to the experts who can relieve you of your firefighting duties.
All of our audits are carried out by LMS experts and are tailored to your needs. You'll receive a report outlining our recommendations, and if appropriate, we'll work with you to fix major issues and take over the management of your LMS.
Note that we offer audits for learning tech built using WordPress, LearnDash, React, Node.js and Django.
In addition to carrying out the necessary changes to improve your LMS, we offer ongoing services designed to keep your technology healthy and working hard for your business:
If your learning technology’s user experience is poor, it means that it’s difficult to use and is often a barrier to the learning experience. It is possible that users experience difficulty logging in, encounter bugs, or have trouble finding relevant content.
Poor UX damages sales, user retention, and overall customer satisfaction while increasing the pressure on your customer services team.
Our UX audit identifies opportunities for improvement, to increase sales, engagement, customer satisfaction and retention.
Our UX audits are tailored to your needs, but may include some of the following:
Slow and unreliable learning technology severely impacts your reputation and the relationship you have with your customers. LMSs and learning products with poor performance thwart course completions and damage your marketing and conversion efforts - particularly if your product leaves a bad first impression.
Performance issues can occur at any time as your technology evolves and your user base grows, but often gradually gets worse towards the end of a product’s life.
Our performance testing identifies the reasons that your product is slow or unreliable and allows us to build a plan to fix the issues. This increases the longevity of your technology and improves course engagement overall.
A process audit examines your team’s usage of your learning technology to ensure that your processes are efficient and effective. This can help you to save time, and money or more easily scale up your business.
We’ll identify where you can make improvements to your processes, where we can automate time-intensive operations, what technology we can implement to improve your workflow, and how you can make better use of the technology that you already have.
If your technology is prone to errors, you’ve probably found that customer complaints are up, engagement with your content is down, and repeat sales are unlikely.
Our health checks provide a detailed audit of your learning product. We’ll make recommendations as to how we improve or fix the issues you’re facing which enhances the longevity of the technology and get back into your customer’s good books.
Plume is the UK's leading specialist in learning technology, trusted by Google and other global brands. Fill out our form to receive a quote.
